FAQ's
Orders
How do I place an order?
Simply browse our collection, add your favourite items to cart and proceed to checkout. Once your order is placed, you will receive an order confirmation email containing all your order details.
Can I change or cancel my order?
If you need to make changes to your order, please contact us as soon as possible. Once an order has been packed or dispatched, we are unable to make changes or cancellations.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay. All payments are securely processed.
Shipping
Where do you ship from?
All orders are carefully packed and dispatched from Ipswich, Queensland, Australia.
How long will my order take to arrive?
Delivery timeframes vary depending on your location. Most Australian orders arrive within 2–7 business days after dispatch. Estimated delivery times are provided at checkout.
Do you offer free shipping?
Yes. We offer free standard shipping Australia-wide on orders over $100.
Will I receive tracking information?
Yes. Once your order has been dispatched, you will receive an email containing your Australia Post tracking information.
Do you ship internationally?
Mouse House Collective currently ships within Australia.
If you're visiting us from overseas and have fallen in love with something from our collection, please contact us via email. While international shipping isn't currently available through our online checkout, we'll be happy to see whether delivery to your country may be possible and provide a shipping quote.
Returns & Refunds
Do you accept returns?
Yes. We accept eligible returns within 14 days of delivery. Returned items must be unused, in their original packaging and in resaleable condition. Please refer to our Returns & Refunds Policy for full details.
Are sale items returnable?
Sale, clearance and promotional items cannot be returned for change of mind unless required under Australian Consumer Law.
What if my item arrives damaged or faulty?
If your order arrives damaged or faulty, please contact us as soon as possible, preferably within 7 days of delivery. Include your order number and photographs of the item and packaging so we can resolve the issue quickly.
Gift Wrapping
Do you offer gift wrapping?
Yes. We offer complimentary gift wrapping on all orders. Each gift is thoughtfully wrapped and ready to give.
Can I include a gift message?
Absolutely. Simply add your gift message at checkout and we will include it with your order.
Can I send an order directly as a gift?
Yes. We never include pricing information in gift orders, making it easy to send a special surprise directly to the recipient.
Maileg
What is Maileg?
Maileg is a beloved Danish toy brand known for its charming mice, rabbits, dollhouses, miniature furniture and timeless storytelling. Designed to inspire imaginative play, Maileg toys are treasured by children and collectors around the world.
Do you stock Maileg products?
Yes. Mouse House Collective proudly specialises in Maileg mice, rabbits, furniture, dollhouses and accessories, carefully curated to help you build your own magical Maileg world.
Are Maileg products collectible?
Yes. Many customers enjoy collecting Maileg mice, furniture and seasonal pieces over time. Some items are produced in limited quantities and may not be restocked once sold out.
Can you source a specific Maileg item?
If you are looking for a particular Maileg product that is not currently available on our website, please contact us and we will do our best to assist.
Products & Care
Are your products safe for children?
We carefully select products from trusted brands and suppliers. Please always follow the age recommendations and care instructions provided with each product.
Why do some products vary slightly in colour or finish?
Many of the products we stock feature handcrafted details and natural materials. Small variations in fabric, stitching, colour and finish are part of their unique character and are not considered faults.
Stock & Restocks
Will sold-out items be restocked?
Many products are restocked throughout the year, subject to supplier availability. You can sign up for restock notifications on selected products or contact us for updates.
About Mouse House Collective
Why shop with Mouse House Collective?
Mouse House Collective was created from a love of storytelling, imaginative play and beautifully crafted treasures. We specialise in Maileg mice, miniature furniture and timeless keepsakes designed to inspire wonder, creativity and magical little worlds.
Contact Us
How can I get in touch?
You can contact us via our Contact Us page or email us directly at hello@mousehousecollective.com.au.
How quickly do you respond to enquiries?
We aim to respond to all enquiries within one business day, and you'll often hear from us much sooner. If your enquiry is about an existing order, including your order number will help us assist you as quickly as possible.
Need More Help?
If you cannot find the answer you are looking for, please contact us. We are always happy to help and love hearing from our customers.
Mouse House Collective – Timeless treasures for little mouse worlds.