Terms of service
Terms of Service
Overview
Welcome to Mouse House Collective. By accessing our website and purchasing from us, you agree to be bound by these Terms of Service.
Throughout this website, the terms "we", "us" and "our" refer to Mouse House Collective.
By visiting our website or purchasing a product, you engage in our service and agree to comply with these terms.
Products
We take care to ensure product descriptions, photographs and pricing are accurate. However, colours and product appearance may vary slightly due to screen settings, photography and the handmade nature of many products.
Many of our products feature handcrafted details and natural variations which form part of their unique character.
Pricing
All prices are displayed in Australian Dollars (AUD) and include GST where applicable.
We reserve the right to change prices at any time without notice.
Orders
Once an order has been placed, you will receive an order confirmation email.
We reserve the right to refuse or cancel an order if:
- Products are unavailable.
- Pricing errors have occurred.
- Fraudulent or suspicious activity is detected.
If payment has been processed, a full refund will be issued.
Shipping
We aim to dispatch orders promptly and provide tracking information where available.
Delivery timeframes are estimates only and may vary depending on location, carrier delays and seasonal demand.
Mouse House Collective is not responsible for delays caused by third-party shipping providers.
Click & Collect
Where Click & Collect is offered, customers must present their order confirmation email or proof of purchase when collecting their order.
Orders must be collected within a reasonable timeframe following notification that they are ready for collection.
Returns & Refunds
Returns and refunds are governed by our Returns & Refunds Policy.
Nothing in these terms excludes your rights under Australian Consumer Law.
Intellectual Property
All content on this website, including text, graphics, logos, images, artwork and designs, remains the property of Mouse House Collective unless otherwise stated.
Content may not be copied, reproduced or distributed without written permission.
Limitation of Liability
To the extent permitted by law, Mouse House Collective shall not be liable for any indirect, incidental or consequential loss arising from the use of our website, products or services.
Nothing in these terms limits any rights available under Australian Consumer Law.
Privacy
Personal information collected through our website is handled in accordance with our Privacy Policy.
Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will take effect upon publication on this website.
Contact Us
If you have any questions regarding these Terms of Service, please contact us at: