Shipping Policy

We proudly ship authentic Maileg products Australia-wide from our Queensland studio.

Shipping Policy

At Mouse House Collective, we carefully pack and dispatch every order from Ipswich, Queensland, delivering Maileg toys, miniature furniture and timeless children's treasures to customers across Australia.

Shipping Rates

Standard Shipping
$11 Australia-wide

Express Shipping
$15 Australia-wide

Free Standard Shipping
Free on all orders over $100

Shipping rates are calculated at checkout and apply to deliveries within Australia only.

Order Processing

Orders are typically processed and dispatched within 1–2 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information so you can follow your parcel's journey.

Estimated Delivery Times

All orders are shipped via Australia Post. Delivery timeframes are estimates only and may vary depending on your location and seasonal demand.

Queensland (QLD)

  • Brisbane & Ipswich Metro: 1–3 business days
  • Regional Queensland: 2–5 business days
  • Far North Queensland: 3–7 business days

New South Wales (NSW) & Australian Capital Territory (ACT)

  • Sydney Metro: 2–4 business days
  • Regional NSW: 3–6 business days
  • Canberra (ACT): 2–5 business days

Victoria (VIC)

  • Melbourne Metro: 3–5 business days
  • Regional Victoria: 4–7 business days

South Australia (SA)

  • Adelaide Metro: 4–6 business days
  • Regional South Australia: 5–8 business days

Tasmania (TAS)

  • Hobart Metro: 4–7 business days
  • Regional Tasmania: 5–9 business days

Western Australia (WA)

  • Perth Metro: 5–8 business days
  • Regional Western Australia: 6–10 business days or longer

Northern Territory (NT)

  • Darwin Metro: 5–9 business days
  • Regional Northern Territory: 7–12 business days or longer

Tracking Your Order

All orders include tracking through Australia Post.

Tracking details will be emailed to you once your order has been dispatched. You can use these details to monitor the progress of your delivery at any time.

Delivery Information

Please ensure that your shipping address is entered correctly at checkout. Mouse House Collective cannot be responsible for delays or non-delivery resulting from incorrect address information supplied by the customer.

Once an order has been lodged with Australia Post, delivery is managed by Australia Post and is outside of our control.

Shipping Delays

While we do our very best to ensure prompt dispatch, delivery times may occasionally be affected by:

  • Public holidays
  • Extreme weather events
  • Peak shopping periods, including Christmas and major sales events
  • Australia Post network delays
  • Deliveries to remote or regional locations

Contact Us

If you have any questions about your order or delivery, please contact us at:

hello@mousehousecollective.com.au

We are always happy to help.