Terms & Conditions

At Mouse House Collective, we are committed to providing a warm, trustworthy and enjoyable shopping experience. These Terms & Conditions help ensure a fair and transparent experience for all customers while protecting both our customers and our business.

Welcome to Mouse House Collective. By accessing our website and purchasing from our store, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

General

Mouse House Collective reserves the right to update, modify or replace any part of these Terms & Conditions at any time without prior notice. Your continued use of this website constitutes acceptance of any changes.

By using this website, you confirm that you are at least 18 years of age or have permission from a parent or guardian to use this site.

Products

We strive to ensure that all product descriptions, photographs and pricing are accurate. However, occasional errors may occur.

Many of our products are handcrafted, collectible or detailed miniature items. Slight variations in colour, finish or packaging may occur and are considered part of the product's unique character.

All measurements provided are approximate.

Pricing

All prices are displayed in Australian Dollars (AUD).

Mouse House Collective reserves the right to change prices at any time without notice.

In the event of a pricing error, we reserve the right to cancel or refund an order before dispatch.

Orders

Once an order has been placed, you will receive an email confirmation.

We reserve the right to refuse, cancel or limit any order at our discretion, including where stock is unavailable, pricing errors have occurred or fraudulent activity is suspected.

Payment

Payment is required in full at the time of purchase.

We accept payment methods displayed during the checkout process.

Orders will not be dispatched until payment has been successfully received and processed.

Shipping

We aim to dispatch orders promptly. Dispatch and delivery timeframes are estimates only and may vary depending on your location and the shipping provider.

Mouse House Collective is not responsible for delays caused by postal services, courier companies, weather events or circumstances beyond our control.

Returns & Refunds

We want you to love your purchase.

If you receive an incorrect, damaged or faulty item, please contact us within 7 days of receiving your order so we can resolve the issue promptly.

For change-of-mind purchases, returns may be accepted at our discretion provided the item is unused, in original packaging and returned within 14 days of delivery.

Shipping costs are non-refundable unless required under Australian Consumer Law.

Nothing in these Terms & Conditions excludes your rights under Australian Consumer Law.

Product Availability

While we make every effort to maintain accurate stock levels, items may occasionally become unavailable.

If a product becomes unavailable after an order has been placed, we will contact you to arrange a replacement, store credit or refund.

Intellectual Property

All content on this website, including images, logos, graphics, text, artwork, branding and design elements, remains the property of Mouse House Collective unless otherwise stated.

Content may not be copied, reproduced, distributed or used without prior written permission.

Website Use

You agree not to use this website for any unlawful purpose or in a way that may damage, disable or impair the operation of the website.

Unauthorised use of this website may result in legal action.

Limitation of Liabili

Terms & Conditions

Welcome to Mouse House Collective. By accessing our website and purchasing from our store, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

General

By using this website, you confirm that you are at least 18 years of age or have permission from a parent or guardian to use this site.

Products

We strive to ensure that all product descriptions, photographs and pricing are accurate. However, occasional errors may occur.

Many of our products are handcrafted, collectible or detailed miniature items. Slight variations in colour, finish or packaging may occur and are considered part of the product's unique character.

All measurements provided are approximate.

Pricing

All prices are displayed in Australian Dollars (AUD).

Mouse House Collective reserves the right to change prices at any time without notice.

In the event of a pricing error, we reserve the right to cancel or refund an order before dispatch.

Orders

Once an order has been placed, you will receive an email confirmation.

We reserve the right to refuse, cancel or limit any order at our discretion, including where stock is unavailable, pricing errors have occurred or fraudulent activity is suspected.

Payment

Payment is required in full at the time of purchase.

We accept payment methods displayed during the checkout process.

Orders will not be dispatched until payment has been successfully received and processed.

Shipping

We aim to dispatch orders promptly. Dispatch and delivery timeframes are estimates only and may vary depending on your location and the shipping provider.

Mouse House Collective is not responsible for delays caused by postal services, courier companies, weather events or circumstances beyond our control.

Returns & Refunds

We want you to love your purchase.

If you receive an incorrect, damaged or faulty item, please contact us within 7 days of receiving your order so we can resolve the issue promptly.

For change-of-mind purchases, returns may be accepted at our discretion provided the item is unused, in original packaging and returned within 14 days of delivery.

Shipping costs are non-refundable unless required under Australian Consumer Law.

Nothing in these Terms & Conditions excludes your rights under Australian Consumer Law.

Product Availability

While we make every effort to maintain accurate stock levels, items may occasionally become unavailable.

If a product becomes unavailable after an order has been placed, we will contact you to arrange a replacement, store credit or refund.

Intellectual Property

All content on this website, including images, logos, graphics, text, artwork, branding and design elements, remains the property of Mouse House Collective unless otherwise stated.

Content may not be copied, reproduced, distributed or used without prior written permission.

Website Use

You agree not to use this website for any unlawful purpose or in a way that may damage, disable or impair the operation of the website.

Unauthorised use of this website may result in legal action.

Limitation of Liability

To the maximum extent permitted by law, Mouse House Collective is not liable for any indirect, incidental or consequential loss arising from the use of this website or the purchase of products from this website.

Our liability is limited to the purchase price of the relevant product.

Privacy

Your privacy is important to us. Information collected through this website is handled in accordance with our Privacy Policy.

If you have any questions regarding these Terms & Conditions, please contact us.

Mouse House Collective

Email: hello@mousehousecollective.com.au

Website: www.mousehousecollective.com.au

Last Updated: May 2026

Our liability is limited to the purchase price of the relevant product.

Privacy

Your privacy is important to us. Information collected through this website is handled in accordance with our Privacy Policy.

If you have any questions regarding these Terms & Conditions, please contact us.

Mouse House Collective

Email: hello@mousehousecollective.com.au

Website: www.mousehousecollective.com.au

Last Updated: May 2026

Country/region

Terms & Conditions